There are quite a few reasons that your order has been marked as
delivered and you have not received it yet. In general, most items are
delivered before they are scanned as delivered. However, we have seen
quite a few occasions where an order was marked as delivered, but did
not show up for a few more days, so please be patient.
In the
meantime, it cannot hurt to check with your friends, family or roommates
to see if they might have picked the package up. Keep in mind, our
orders are sent out in white poly-mailers that can be relatively small.
We have heard many occasions where a spouse or family member has picked
up the package and forgot to give it to the intended customers.
We
do recommend that you contact your local USPS branch and check in with
your neighbors. Sometimes, there are mix ups and they are delivered to
the wrong address. If you give your local post office your tracking
number, they generally have more information and should be able to help
you more.
Unfortunately, there is only so much that we can do from
our end, so if you have done everything above and still need help,
please contact us using the form below.
We will still do
everything that we can to assist you in finding your package. You will
need to contact us within 30 days of the supposed delivery date in order
to receive a replacement or a refund.
If you do not contact us within that time, we are not liable.